Return Policy
Returning products is simple and transparent
At Meidi Packing SRL, we want you to be completely satisfied with your order. However, if a product does not meet your expectations, you have the right to return it under the conditions below, in accordance with GEO 34/2014 regarding consumer rights.
1. Return Period
You have 14 working days from the receipt of the product to return items purchased from stock, without personalization (without logo, printing, or custom modifications), without having to justify your decision.
2. Products that CANNOT be returned
According to Art. 16 letter c) of GEO 34/2014, the right of return does not apply to:
- Customized products or products manufactured according to your specifications (packaging printed with your logo, message, custom sizes, or colors);
- Unsealed products that cannot be returned for hygiene/protection reasons if they were unsealed after delivery.
Exception: if a personalized product has a defect or does not match the order, you can return/claim it without cost.
3. Return Conditions
- The product must be in the condition it was delivered, unused, and in its original packaging;
- It must be accompanied by proof of purchase (invoice / receipt / order confirmation);
- It must not show signs of wear or damage caused by use.
4. How to return a product
- Fill out the Return Form or send an email to comenzi@meidi.ro with your order number and the products to be returned;
- You will receive confirmation and shipping instructions;
- Safely pack the products and ship them via courier;
- After receiving and verifying the products, we will refund their value.
5. Return Cost
The cost of return shipping is borne by the Client, except in cases where the product is defective, non-compliant, or you were mistakenly delivered a different product — in which situations Meidi Packing SRL bears the cost.
6. Refund of amounts
Refunds are made within a maximum of 14 days from the date we were informed of your decision to withdraw, using the same payment method used for the order (or by bank transfer, for cash-on-delivery payments). We may postpone the refund until the returned products are received.
7. Defective or Incorrect Products
If you have received a damaged, defective, or incorrect product compared to your order, please contact us within 48 hours of receipt, with photos, at comenzi@meidi.ro. We will quickly resolve the situation by replacement or refund.
Last updated: July 10, 2026